Shipping Policy
A legal disclaimer
Sanctuary & Harmony Essentials is not responsible for delays lost packages or damages caused by shipping carriers customs processes or unforeseen circumstances beyond our control. Estimated delivery times are provided for reference but are not guaranteed. Customers are responsible for providing accurate shipping information and any costs associated with reshipment due to incorrect details will be the buyer’s responsibility. We are not liable for additional customs fees or import duties charged by destination countries. By placing an order customers agree to these terms.
Shipping Policy - the basics
Sanctuary & Harmony Essentials processes orders within insert processing time excluding weekends and holidays. Once shipped delivery times vary based on location and chosen shipping method. Customers will receive a tracking number once their order is dispatched. Standard and expedited shipping options are available within Canada and international shipping may be offered depending on destination. Rates are calculated at checkout based on location and order size. We are not responsible for carrier delays customs issues or unforeseen circumstances. If an order is lost or damaged in transit customers should contact us at insert contact email for assistance. Returns and exchanges follow our return policy and return shipping costs are the customer’s responsibility unless otherwise stated. For any shipping inquiries customers can contact us at insert contact email.